Webinars

Lowering Your Loss Ratio With Embedded Claim Analytics: Best Practices from Leading Insurers
Claims Webinar Series
October 1, 2024 | 2:00 p.m. ET

How are the best insurers making a measurable difference to their bottom lines and customer satisfaction rates by operationalizing analytics insights in every claim decision? This session will discuss some of the most valuable use cases and how they were implemented. The presenters will also discuss those cases’ demonstrated returns on investment.

Talent In Demand: Attracting Rising Talent in 2024
Industry Trends Webinar Series
October 2, 2024 | 2:00 p.m. ET

Talent is in demand. The competition for emerging insurance leaders has intensified as the talent gap expands and the insurance industry continues to grow despite global economic challenges. How can insurance organizations attract rising talent? Gamma Iota Sigma’s Grace Grant will incorporate insights from the organization’s Annual Recruiting Survey throughout this panel discussion with student leaders. She will also share best practices for building a diverse early-career talent pipeline. After this session, attendees will be able to understand rising talent’s top drivers in employment decisions and expectations of employers; leverage new tools to build a robust and diverse talent pool for their organizations and successfully compete for talent; and positively impact the future of the insurance industry.

Creating Operational Risk Tolerances
411 Webinar Series
October 3, 2024 | 11:00 a.m. ET

Whether you have a full capital model or use standard operating metrics, a well thought out risk tolerance structure can help keep your company on track to success and identify areas of potential opportunity or stress. NAMIC and Guy Carpenter are partnering to provide a framework to translate financial modeling work into operational risk tolerances to support growth and solvency initiatives. Peer and industry results will be evaluated and translated into reasonable thresholds for comparison with your company’s results.

Violence in America – the Insurance Industry Can Be Part of the Solution
Underwriting Webinar Series
October 3, 2024 | 2:00 p.m. ET

Violence is becoming all too common in our society. Our industry can be a trusted source to help before and after events occur. This session will look at the staggering statistics of violence in America and the effects created for both commercial lines and personal lines customers. We’ll look at active shooter and the broader workplace violence coverage in commercial lines and review high-level coverages and services. And for personal lines, the market is finally bringing a solution to this space; we’ll look at what is in the market now.

Leading With Impact: A Journey in Leadership Development for Tomorrow’s Trailblazers
Career Development Webinar Series
October 8, 2024 | 2:00 p.m. ET

Join members of Germania Farm Mutual’s leadership team to learn about their unique and effective approach to succession planning at the front line. The interactive discussion will review the objectives and structure of the Early Leadership Identifier Program and share firsthand accounts of how investment in leadership development from an early stage proves rewarding and beneficial for team members and the company. The session will provide strategies for equipping and advancing your organization’s most valuable asset – its people.

Medicare Compliance Round-Up! Latest CMS Updates, Trends, and Watch-List Items
Claims Webinar Series
October 9, 2024 | 2:00 p.m. ET

Medicare Secondary Payer compliance issues continue to present significant challenges for insurers. Staying ahead of the MSP/Centers for Medicare and Medicaid Services curve is critical to remain compliant, reduce risk, and settle claims. This webinar identifies Medicare’s many moving targets, how they impact claims, and what steps you can take to minimize risk and settle claims. Topics will include Section 111 penalties; CMS’s upcoming total payment obligation to claimant/workers’ compensation Medicare set-aside data collection process; CMS – and Treasury – recovery actions; Medicare Advantage; and WCMSA trends.

How Space Weather Can Impact Insurable Interests Back on Earth
Industry Trends Webinar Series
October 10, 2024 | 2:00 p.m. ET

Space weather events can be every bit as disruptive as terrestrial weather – causing blackouts, disrupting communications, and interfering with supply chains. But unlike terrestrial weather, our understanding of space weather and our ability to predict its occurrence are still very much in their infancy. This session will explore some of the ways in which space weather can impact property and business operations on Earth and survey our evolving understanding of space weather forecasting. It will also highlight what past solar storms can teach us about the possible insurance impacts of future space weather catastrophes.

Workers’ Compensation Roundup With NAMIC’s David Farney
Compliance Webinar Series
October 14, 2024 | 2:00 – 3:00 p.m. ET

Join David Farney, NAMIC workers’ compensation compliance specialist, to learn about recent enacted laws, rules, and regulations that are impacting the workers’ compensation industry. He will also touch on trending topics and what may be on the horizon for the workers’ compensation industry in 2025.

Claims Fundamentals
Claims Webinar Series
Insurance 101 Webinar Series
October 15, 2024 | 2:00 p.m. ET

This webinar will identify the skills and characteristics of successful adjusters who are responsible for delivering on the promises contained in the insurance contract. Attendees will see that focused investigation, objective evaluation, and skilled negotiation are just a few of the techniques employed to meet legal and ethical requirements of claims administration.

Portfolio Underwriting – Underwriters as Influencers
Underwriting Webinar Series
October 16, 2024 | 2:00 p.m. ET

Underwriters have focused on and made so much progress on becoming more efficient. But are they as impactful as they can be? There is an opportunity to mature the underwriting role from gatekeeping and defense to influencing and offense. This session will discuss clear, practical portfolio underwriting practices that could be just what your team needs to take the next step in becoming more impactful.

Crisis Communications Planning for Your Farm Mutual
FMDC Webinar Series
October 17, 2024 | 1:00 – 2:00 p.m. ET

Unlike other communications efforts, the success of a crisis management strategy can often be measured by what you don’t see. Learn from a seasoned insurance communications professional how to prepare for the nightmare you hope never to have, but also how to respond if the unthinkable scenario becomes reality. There is no substitute for thoughtful preparation.

This session qualifies for one FMDC elective or maintenance credit in the Operations and Insurance module.

Cultivating Insurance Leaders: Union Mutual's Blueprint for Career Advancement
Career Development Webinar Series
October 22, 2024 | 2:00 p.m. ET

This session will describe the methods employed by Union Mutual to retain and grow insurance professionals. Highlighted among these methods is Union Mutual’s “Employee Development Program,” a two-year program that allows each participant to experience what it is like to work in each of the company’s business units.

Reducing Litigation Losses With Technology
Claims Webinar Series
October 23, 2024 | 2:00 p.m. ET

An attorney demand letter lays out several details surrounding a personal injury including, specific demands that the injured person will accept to resolve the case and release the other side from liability. If not followed to the exact letter, many insurance companies have found themselves in litigation with devastating outcomes. Therefore, identifying these letters and every stipulation is critical. Yet, some attorneys intentionally disguise various demands of an insured’s policy, burying them behind extensive medical detail, with the intent of causing a mistake by the adjuster. If the adjuster misses a time-limit demand, it could result in bad faith, litigation, and heavy losses in settlement costs.

A panel of insurance legal experts will discuss the current litigious environment, tactics used by attorneys, mega verdicts, and the benefits modern technology has brought to assist adjusters in managing the influx of attorney demand letters, the increasing number of stipulations, and specific deadlines. Today, with text mining, optical character recognition, and artificial intelligence, claims adjusters can identify these “gotcha” tactics at scale, efficiently, and with zero slippage to avoid costly outcomes. With automated support to remain on schedule, adjusters have the peace of mind that they will not miss a deadline or the smallest nuance of the demand.

Gain Market Share by Optimizing Product Development
Industry Trends Webinar Series
October 24, 2024 | 2:00 p.m. ET

How can you gain market share and react nimbly to market forces by optimizing product development? This session will discuss each phase in the product development process and reveal best practices for each. Participants are encouraged to share their points of view during this interactive session.

Workers’ Compensation 101
Insurance 101 Webinar Series
October 25, 2024 | 2:00 p.m. ET

This presentation will explore the crucial stages in the life cycle of a workers’ compensation claim. It will encompass various topics, including the definition and importance of workers’ compensation, coverage and compensability investigations, fundamentals of medical and disability management, data and information stewardship, regulatory and state filings, regulations and case law, litigation management, and resolution strategies. The session will also emphasize the significance of humanizing the experience through advocacy, transparent communications, proactive claim management, and collaboration with stakeholders and how doing so drives positive outcomes and advances the industry.

2024 Compensation Survey & Module: Results and Trends
411 Webinar Series
October 29, 2024 | 11:00 a.m. ET

Join experts from Aon for an informative overview of results from NAMIC’s 2024 Compensation Survey & Module. This webinar will explore how challenges in the current labor market are affecting recruitment and retention efforts by top property/casualty insurance companies.

Attacking Opportunities in the Personal Lines and Commercial Lines Markets
Underwriting Webinar Series
October 29, 2024 | 2:00 p.m. ET

During this session, we will explore the nuanced shifts in the personal lines and commercial lines insurance sectors in the context of recent economic developments. For personal lines, we will analyze how economic fluctuations have influenced profitability, focusing on higher-than-usual loss costs and consumers’ evolving shopping behaviors. We'll examine the changes in risk factors such as severe accidents and demographic shifts and how these have affected consumer profiles and behaviors. On the commercial side, we will explore the implications of digital transformation and market dynamics on the industry's profitability. We will discuss how inflation and evolving pricing segmentation have impacted the commercial insurance market. This segment will also cover how insurers can leverage advanced modeling techniques and data, including credit data and driving history, to optimize risk assessment and create more effective rating plans. The session will use TransUnion's extensive data and analytics to provide actionable insights that can demonstrate how personal and commercial insurers can adapt to these market changes. The goal is to empower insurers to navigate the complexities of the current economic landscape and uncover opportunities for sustainable growth and improved profitability.

Addressing Conflict to Build Team Unity
Career Development Webinar Series
October 30, 2024 | 2:00 p.m. ET

Unity and teamwork are the goals for every office; yet debates, differences of opinion, and communication breakdowns create workplace tensions that erode a team’s cohesiveness and negatively impact productivity. Leaders who address conflict and overcome these challenges create a place where people thrive and produce. This session will help leaders understand the types of conflict that exist on teams and how to address and manage conflict while helping your team excel.

Underwriting Managers Can Make Data-Assisted Decisions and Manage Workflow
Underwriting Webinar Series
October 31, 2024 | 2:00 p.m. ET

Discover the transformative potential of underwriting analytics in the insurance industry. This presentation explores how leveraging internal data enhances risk assessment, underwriting workflows, and ease of doing business. Learn about real-world case studies and how to embrace data-driven practices to empower underwriters by managing capacity and prioritizing work through initiatives such as straight-through processing and underwriting-rule analytics.

Navigating the Future Together: Implementing Generative AI in Mutual Insurance
Industry Trends Webinar Series
November 5, 2024 | 2:00 p.m. ET

Dive into the transformative power of generative AI as it reshapes the insurance industry by assimilating diverse data sources and extracting critical insights from evolving risks. Explore how this cutting-edge technology deepens our understanding of risks and revolutionizes customer engagement and operational efficiency. Learn about the pivotal role of generative AI in identifying emerging threats, refining risk models, and driving digital transformation to exceed expectations in an era of rapid technological advancement and complex challenges.

Compliance 101
Insurance 101 Webinar Series
November 6, 2024 | 2:00 p.m. ET

Join NAMIC’s Bri Dahl and Angela Stackhouse for a bird’s-eye view of the role compliance plays in the property/casualty insurance industry. This introduction to insurance compliance will provide a foundational understanding of how compliance affects different aspects of insurance companies.

This session qualifies for one FMDC maintenance credit.

Re-Underwriting Your Book: How to Have Data-Driven Insights for Business You Want But Don't Already Have
Underwriting Webinar Series
November 7, 2024 | 2:00 p.m. ET

When a carrier decides to re-underwrite its book, leaders often want to shift focus to areas in which they have little experience. However, the lack of historical data in these areas makes it difficult for an insurer to outperform its competitors. This session will share ways to overcome this challenge, including the use of submission data and purchasing data and leveraging publicly available event data, such as crash data and fire reports, to gain insights into these new areas and fuel profitable growth.

Artificial Intelligence Systems Governance
Compliance Webinar Series
November 8, 2024 | 2:00 – 3:00 p.m. ET

A successful and compliant artificial intelligence system requires a robust governance framework. AIS governance is a core component of the National Association of Insurance Commissioners’ Model AI Bulletin, which has been adopted in more than a dozen states. Lindsey Klarkowski, NAMIC’s director of public policy for data science, artificial intelligence, and machine learning, returns to our webinar series to dive deeper into AIS governance, regulatory requirements, and algorithmic bias and to answer your questions. If you missed Lindsey’s last session, which offers an excellent introduction to the topic, a recording is available here.

Electric Vehicles, Automation, and Impacts on Safety and Insurance
Underwriting Webinar Series
November 12, 2024 | 2:00 p.m. ET

As electric vehicles, safety features, and technology become more popular, there are evolving considerations for insurers. This session will explore differences between insuring electric vehicles and gas vehicles; certain impacts of evolving automation and technology on safety and insurance coverage; and the continuing evolution in the auto insurance space.

Leveraging Artificial Intelligence for Field Property Claims
Claims Webinar Series
November 13, 2024 | 2:00 p.m. ET

The property damage space has been operating the same way for decades, using independent adjusters/appraisers to inspect damages in person. This can result in delays in settlements and frustration for the customer; but with the rise of artificial intelligence and virtual tools, there is a new, more effective way of inspecting property damages. Join this webinar to learn more about virtual property estimating.

Capitalizing on Technologies to Distinguish Your Business: Economic Capital Model
Industry Trends Webinar Series
November 14, 2024 | 2:00 p.m. ET

Technology is evolving in ways that forge new possibilities and impactful ideas every day. Capitalizing on these can help to distinguish your business. This session is designed to help you understand and create economic capital models while making good use of the net underwriting model and capital allocation models that you create along the way. We will explore the potential uses of these models to design and place efficient reinsurance programs that provide the best coverage available in today’s challenging reinsurance market.

The Underwriter of the Future
Underwriting Webinar Series
November 19, 2024 | 2:00 p.m. ET

As robotic process automation and straight-through processing in underwriting continue to advance, the role of the underwriter is advancing with it. During this session, we will discuss how and why the role of an underwriter is changing, the technology that is enabling that change, and how these changes will directly impact the support underwriters will require from actuaries.

Agency Relations
Insurance 101 Webinar Series
November 20, 2024 | 2:00 p.m. ET

This interactive discussion will review the common frustrations and possible remedies between agencies and their company partners. It will identify various changes in agencies and companies that lead participants to reevaluate procedures for effectiveness and prioritization. Agency contracts and bonus plan ideas will also be reviewed. The speaker will also discuss what a carrier may wish to consider when faced with an agency termination.

The Role of the Board in Company Strategy
FMDC Webinar Series
November 21, 2024 | 1:00 – 2:00 p.m. ET

This webinar will help directors understand their roles and responsibilities in their mutual insurer’s strategy development and why that process matters. The session will also identify best practices for strategic planning and clarify how to best set the mutual on the path to strategic success.

This session qualifies for one FMDC elective or maintenance credit in the Management module.

Strategic Plan Implementation
FMDC Webinar Series
December 19, 2024 | 1:00 – 2:00 p.m. ET

While most mutuals at least attempt to develop a strategic plan, too many of them fail to act on that plan. This webinar will focus on the importance of implementation and provide tips on turning strategy into action.

This session qualifies for one FMDC elective or maintenance credit in the Management module.